[Khoros Care]: Issue with Agent states information

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Jul 20, 2022 - 16:25 CDT

Update

Agent States information was not flowing properly in Care. A fix has been deployed by our engineering team and we are currently monitoring the situation.

Posted Jul 20, 2022 - 15:01 CDT

Monitoring

Agent States information was not flowing properly in Care. A fix has been deployed by our engineering team and we are currently monitoring the situation.

Posted Jul 20, 2022 - 14:59 CDT

This incident affected: Khoros Care (APAC Hosted Care, EU Hosted Care, US Hosted Care).