Khoros Community Analytics missing Data for EMEA region
Incident
Report for Khoros
Resolved
The backfill for October 29th has now been completed successfully, and all data should be present.
Please reach out to customer support if you still experience any issues; we will be happy to assist.
Please reach out to customer support if you still experience any issues; we will be happy to assist.
Monitoring
The backfill for the 27th has been completed now. We see the data available on the dashboard.
Update
The processing of October 28th has been completed. We are now monitoring the backfill of October 27th.
Our team will monitor and update here once it finishes.
Our team will monitor and update here once it finishes.
Update
The restoration of data for October 28th is in progress and the backfill for October 27th will be completed after that.
Although, note that there should be data starting to appear for both October 27th and 28th now.
Our teams are continuing to work on this.
Although, note that there should be data starting to appear for both October 27th and 28th now.
Our teams are continuing to work on this.
Update
Our Development team has completed the backfill for October 25th and 26th data, and the Analytics data should now start appearing in the dashboards. As before, we will continue to work on restoring the Analytics data.
Update
Our Development team has completed the backfill for October 24th data, and the Analytics data should now start appearing in the dashboards. As before, we will continue to work on restoring the Analytics data.
Update
Backfilling of the data for October 26th has been initiated and is in progress currently. This is being actively monitored by our team.
Update
Our Development team has fixed the issues with the October 23rd data backfill, and the Analytics data should now start appearing in the dashboards. We will continue to work on restoring the Analytics data.
Update
We’re currently experiencing an issue with the data backfill for October 23. The process did not complete successfully because some jobs became stuck. Our Infrastructure team is actively investigating the cause and working to complete the backfill as soon as possible.
Update
The data for October 22 has been successfully backfilled, and we are now working on backfilling the data for October 23.
Update
The data for October 21 has been successfully backfilled, and we are now working on backfilling the data for October 22.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are investigating an issue causing missing Community Analytics data for customers in the EMEA region since October 21st. We are also working to restore and backfill the affected analytics jobs.
This incident affected: Khoros Communities (Analytics).