[Care-Manage View & Agent View] Failure to load TikTok messages

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Aug 11, 2022 - 16:06 CDT

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

Posted Aug 11, 2022 - 15:41 CDT

Update

We are actively working towards the resolution and will update you when more information is available.

Posted Aug 11, 2022 - 12:48 CDT

Update

We continue to work towards the resolution and will keep you updated on the progress.

Posted Aug 11, 2022 - 11:56 CDT

Identified

We have identified an issue related to Agent & Manage View in Care where TikTok conversations are not loading, and agents are not able to manage TikTok conversations.
We are actively working towards the resolution and will keep you updated on the progress.

Posted Aug 11, 2022 - 11:23 CDT

This incident affected: Khoros Care (Manage View).